Fees Policies and Information

Reservations are Required

Reservations and can be made online or by calling Wilderness Tours at 1-800-267-8504 with VISA/Mastercard/Amex or by mail with certified cheque or money order. A 50% deposit is required to confirm your trip reservation with the balance due 30 days in advance of arrival (River Run will automatically debit your credit card).

Reservations within 30 days of your trip require full payment with the reservation. Full refunds are issued only if trip cancellation notice is received more than 30 days prior to the trip date. No refunds or alternate dates will be issued within 30 days of trip date without cancellation insurance. We accept “walk on” business if space is available.

Cancellation Policy

Full trip refunds are issued only if cancellation notice is received more than 30 days prior to trip date. No trip refunds or alternate trip dates are issued within 30 days of trip without cancellation insurance which must be purchased when reserving and is redeemable only in the event of illness, accident or bereavement and requires medical documentation. For ticketed events, all single ticket sales and/or event package sales are final at the time of purchase – no exceptions. No cancellation insurance is available on ticketed events or event packages or booking of accommodations only. Please ask our reservation specialists about this option.

Participation Agreement

All guests are required to sign our participation agreement before taking any trip, camping or using our accommodations.  This can be done online in advance. By using this link.

PLEASE HAVE EVERYONE IN YOUR PARTY GO TO OUR WEBSITE AND COMPLETE THE ONLINE CHECK IN AND PARTICIPATION AGREEMENT. Please inquire with our staff about the custom easy to use email or Facebook link for your group.  It makes the process one click log in for reservation.

Safety and Liability

While no experience is necessary, we insist you be in good health and possess average swimming ability. Minimum age is 12 years and minimum weight is 41 kg (90 lbs) for High Adventure rafting. Minimum age is 5 years and minimum weight is 23 kg (50 lbs) for Gentle Family Rafting. Although we spare no effort to ensure a safe experience, we can assume no responsibility for your safety or loss of personal equipment. In the activities we provide, an element of risk is inherent and beyond human control. A signed participation agreement is required of all participants and a parent/guardian release for minors (under 18). A copy of our release may be obtained in advance. See above PARTICIPATION AGREEMENT.

For those with a medical condition who are not sure if this activity is suitable for them please consult with your physician.

Service Fee

All prices subject to $10 per person, per day, non-refundale service charge and 13% HST.

Group Rates, Discounts and Coupons

You raft free when bringing a group of 12 rafting e.g. a group of 12 has 11 paid spots and 1 free, a group of 24 would have 22 paid spots and 2 free and so on for larger groups. All coupons must be identified at time of booking in order to be eligible for the discount. The coupon will also need to be mailed, a screen shot or photo to River Run or provided at Reception for the discount to be applied to the account.

Rates are subject to change without notice.  Rafting times are subject to change (water levels do effect our trip timing, sorry mother nature doesn’t consult us), day trips will be emailed updated confirmations. Multi day trips will be confirmed at the time of check in.

FAQ's and Policies

How to Dress and What to Bring

We have a whole page dedicated to this subject.  Check it out here.

 

 

Are wet suits needed?

For all trips in May and September (after labor day) wet suits are complimentary.  They may not be required if the water is warm or weather dependent.

Wet suit rentals costs are as follows:

  • Full suit $20
  • Half wet suit $15
What is your pet policy?

Pets are most welcome to our Pet Haven Campground only. Service Animals are welcome.
All other Accommodations are pet free. (A cleaning fee will be charged for pet violations)

 

 

 

Quiet Camping

Yes we have a quiet area for campers.  It’s located in a secluded semi wooded location is available on request for those seeking a more restful end to their day. Please indicate when reserving or checking in or click on Beach Tree Bluff, Paddler’s Meadow or Hickory Hollow.

 

 

 

Valuables

Valuables are your responsibility and should locked out of sight in your vehicle. Always lock your vehicle and your trip leader will ensure your keys are safeguarded while you are on the river.

 

 

 

 

Alcohol and cannabis

Drinking or the consumption of cannabis is not permitted before or during your trip. Anyone who appears to be even slightly intoxicated before the trip will be denied participation. Refunds or alternate dates will not be given. Public intoxication is not permitted and those who appear intoxicated must remain in their cabin or tent. For your safety, glass bottles are not permitted in our campground.

Late Arrivals

Reception is open until 9pm daily and later on Thursday & Friday evenings. Late arrivals renting accommodation will be escorted to their unit by security.

Gratuities and Tipping

Like any service industry employee, our staff appreciates a tip for outstanding performance. As a general rule, most guests tip about 15%.
Envelopes are provided in the main building with a drop box for tipping guides.

Drones

Dones are not permitted on property without written permission.  See MAAC rules for flying within Canada.